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Conditions of Use


It is recommended to carefully read the following terms of use and sale (hereinafter collectively: the "Terms") before (a) browsing the website www.karantzas.gr, (b) using any service available through the website and (c) placing or carrying out any transaction through it, as full and unconditional acceptance of the Terms is a necessary condition for carrying out any of the above actions (browsing, use or placing).


The Website "www.karantzas.gr", (hereinafter: the "Website") is the online store of the sole proprietorship under the name "Karantzas Nik. Lazaros" with A.F.M. 047095405 and VAT number. 17212155000 (hereinafter: the "Company"). The Company trades indicatively:

1)    All kinds of gold, silver, steel and any alloy jewelry for men, women and children with synthetic or mineral stones and precious stones (Chains, Wedding Rings, Bracelets, Rings, Brooches, Necklaces, Pendants, Cufflinks, Earrings, Crosses, Tie Pins etc.).

2)    All kinds of table, wall and wrist clocks for men, women and children.

3)    All kinds of silver, silver-plated and any alloy decorative objects, pennies, charms, key rings, lighters, rosaries, etc.

The physical store of the Company is located at 33 Megalou Alexandrou Street in Florina.

The products, which are offered for sale on the Website and mentioned above categorized, will be referred to as "Products". These Terms inform every potential user of the Website how the Company will complete the sale and delivery of the Products, which will have been ordered.


1. Every sales contract concluded between the user and the Company is governed exclusively by the Terms stated below. Any other terms are expressly excluded.

2. The Company reserves the right to modify the Terms at any time, without the obligation of prior notification. Applicable terms are those that apply at the time of placing the order.

3. Each user expressly declares and guarantees that when registering on the Website, he will provide true, accurate and complete information and that he has the required legal conditions, as well as the necessary ability to understand these Terms.

4. If the user does not agree with these Terms, then he must not use the Website. Consequently, the placing of an order by the user for a product that is available for sale on the Website, presupposes the express and unconditional acceptance of these Terms, which the user accepts before placing his order.

5. Participation in the service offered through the Website is permitted exclusively to persons who have reached the age of eighteen (18) and have full legal capacity. The Company does not assume any responsibility regarding the verification of the legal capacity of the user. Consequently, if the user does not have the legal capacity to order Products from the Website, their legal guardians (parents, guardians or others) assume responsibility for the order and its payment. The Company is not responsible for any violation of the above user obligations.

6. The Website contains intellectual property material (including texts, graphics, images, photographs, plans and software) which belongs to the Company or to third parties contracted with it and is protected by Greek and international legislation. Copying, reproduction and retransmission of the material is prohibited without the written permission of the Company. The appearance of this material on the Company's Website does not imply a transfer or assignment of the right to use it.

7. The user agrees and undertakes not to use the Store for:

1.    sending, publishing or transmitting in any way any content that is or can be judged for any reason to be unethical (offends morals, social values, minors, etc.) or illegal or, in general, offends, damages or damages the Company or anyone third party and their legal goods,

2.    send, publish or transmit in any way any content that users do not have a right to transmit under the law or applicable contracts (such as inside information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered by agreements confidentiality), as well as any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of a third party or contains malware intended to disrupt, damage, destroy or tamper with the operation of any computer software or hardware;

3.    Any other intentional or unintentional violation of applicable law,

4.    Any collection or storage of personal data about other users. Without prejudice to any other right of the company, any use contrary to the above may result in the interruption of the services provided without any notice. The user agrees that the management, employees, partners and shareholders of the Company are not responsible for any violation of the above obligations on the part of the User.

8. The Company declares that the Website may be able to communicate or display elements of other websites, which belong to and / or are managed by third parties. The Company bears no responsibility for any malfunction occurring during their visit or use. The information contained in the documents and notices posted on this server and any graphics are provided (as is) without warranty of any kind. The Company is not responsible nor has an obligation to compensate for any damage (including compensation for moral damage), which results from failure to provide support services. By using the Website, the user declares that the use is at his own risk and that he acknowledges that it is not possible for the Company (despite all its efforts) to guarantee that there will be no interruptions to the Website or errors in its content . The user has the possibility to examine the Products in the Company's physical store.



1. In order to enter into a sales contract with the user, his name, the shipping address of his order, his contact telephone number and his electronic address (e-mail) are required. This information is strictly confidential.

2. For the convenience of the users of the Website, the Company provides the possibility of free storage of certain data through registration on the Website, which will be completed using {username} and {password}. In this case, the registered user will be able to conclude a sales contract by mentioning only the username and password, thus shortening the specific procedure. Orders are placed in writing via the internet by filling in the relevant form, which is available on the Website. The sale is completed when the user is informed that the order has been shipped.

3. Before sending the order, in addition to the knowledge of these Terms, the user is also informed of the following information:i) the main characteristics of the products orderedii) the total price in euros of the products ordered, including VAT and any other (if any) additional charges. The sale prices of the Products can be modified at any time after a relevant announcement and always before the final pricing of the product. The user will be informed by personal message about the changes before completing his order. Ordering products implies a payment obligation on the part of the user.iii) The details of the execution of the order (payment, delivery deadline, etc.)The user may submit any complaint either by e-mail to the address sales@karantzas.gr or by phone at +302385022715. After thoroughly examining the complaint, the Company will contact the user as soon as possible.

4. The offer of the products of the Website is valid while the products are displayed on the Website and until the stock is exhausted. The availability of the Products is communicated to the user at the time of placing the order by personal message. In any case and in the event of non-availability of products after an order, the user will be informed by e-mail or telephone (this information will have already been communicated to the Company by placing the order) about the products, which may be out of stock . Then the user will have to decide whether to proceed with a partial or total cancellation of his order. In case of total cancellation of the order, the user is not obliged to make any kind of payment. In case of partial cancellation of the order, the user will only pay for the products that he will receive, while if he is accidentally charged for a product that is unavailable, this amount will be refunded immediately and within a period that will not exceed 30 calendar days.

5. It is the user's responsibility to correct possible errors in the order. The user has the right to cancel or modify his order by e-mail 24 hours from the moment of its approval. In addition, for tax reasons, the customer should complete a responsible declaration of Law 1599/1986 in which the reasons for the return or cancellation of the order are stated. In case of modification of the order after 24 hours have passed since its approval, the customer is also given the possibility to modify his order by phone at the phone number +302385022715. Cancellation of an order is not possible over the phone.

6. The cost of returning and insuring products of a canceled order is borne by the user. Special order products, such as wedding rings or engraved products, e.g. key holders, are pre-paid and cannot be returned or exchanged for any reason.

7. In case of non-payment of an order, this order is automatically canceled without any responsibility on the part of the Company. 8. The Company bears no responsibility and does not cover differences in the prices of products purchased from the Company's online store and the user subsequently discovered the existence of a lower price in the physical store or vice versa.


1. Invoicing can be done either with a retail sales receipt or with an invoice in the case where the user requests it. In both cases, the document will either be delivered to the user if he has chosen to receive the product from the physical store or will be sent together with the product to the shipping address chosen by the user.

2. For product shipments, the Company provides users with the following payment methods:

·        Upon receipt and payment of the order from the Company's physical store, it is done either by cash or by using a credit-debit card at the Company's p.o.s (all credit cards accepted). The specific order will be valid from the moment the user is informed about the date of receipt of the ordered product from the physical store, as well as for the time period of its stay there. If the specific period of time elapses, then the specific order will be canceled without any responsibility on the part of the Company. If the specific user repeats the specific transaction behavior then the Company may refuse the execution of the specific order

·        By cash on delivery (only within Greece) through the company SPEEDEXCOURIER (payment of the amount will be to the authorized employee of the courier company upon receipt of the order).

·        With payment by credit or debit card·

By deposit to one of the following bank accounts of the Company:

  • NATIONAL BANK OF GREECE (ΙΒΑΝ) : GR2801104840000048440215175
  • PIREAUS BANK (ΙΒΑΝ) : GR7201722580005258044534156
  • ALPHABANK (IBAN) : GR1601408550855002002006834
  • EUROBANK (ΙΒΑΝ) : GR2802603430000070200345051

the reason for the deposit should include the name to which the order has been placed as well as its number. It would be desirable to send the deposit to the e-mail: sales@karantzas.gr

3. Transactions made by credit card will appear on the account under the name of the Company.

4. For ready-to-deliver products, the delivery time is set at 1 to 5 working days. For non-ready-to-deliver products, there will be prior agreement between the user and the Company. The Company is not responsible for delays due to force majeure. Force majeure means any unforeseeable event beyond the Company's control which results in the inability of the Company to fulfill, in whole or in part, any of its obligations under the contract. If such incidents last more than one month then the sales contract is automatically canceled without compensation.

5. In any case of cancellation of the sale by the user, the Company must return within a period of time that does not exceed 14 calendar days from the cancellation of the contract, without interest, the entire amount that has been collected due to the canceled sale.

6. The transport of the products is always the responsibility of the user.

7. Ownership of the goods is transferred after full payment of the price. The risk of loss or damage to the goods is transferred to the user, when he or a third party designated by him and other than the carrier, has acquired physical possession of the goods. However, the risk shall pass to the user upon delivery to a carrier, if the user has requested that the goods be transported by a carrier of his choice and this has not been offered by the Company (subject to the user's rights against such carrier).


1. SSL (Secure Sockets Layer) software is used to protect the information that is transmitted through www.karantzas.gr. SLL is a communication protocol that encrypts the communication between your terminal and the e-shop server. The encryption of your details is extremely strong and considered practically unbreakable. Your bank information is never shared with the business as they only receive the money for the purchase you made without ever knowing your credit card details.


1. The user may withdraw from the contract with the Company within fourteen (14) calendar days from the date of receipt of the Products. After the expiry of the above period of time, no withdrawal from the sales contract is accepted. In addition, there is no right of withdrawal for wedding rings and any products that have been engraved based on the buyer's preferences, in accordance with what is defined above.

2. If the user withdraws within fourteen (14) calendar days from the date of receipt of the Products, the Company will return to the user all the money received from him without any additional expenses. The Products must be in excellent condition, while at the same time any type of modification is prohibited. The user is responsible for any reduction in the value of the goods resulting from handling that was not necessary to determine the nature, characteristics and function of the product. The product must be in a condition that allows it to be resold, so testing the product is allowed, but not using it.For example, if a watch has been purchased, it can be tried on at home, but not worn outside. The returned good must, moreover, be exactly as it was before its sale, in its complete original packaging (box, nylon, foam, which should not have tears or wear/alteration) and with all the contents of the original packaging (forms of instructions for use, features and guarantees, connection cables, installation software, etc.). The Company is entitled to delay payment until it receives back the Products. The company bears no responsibility for any loss or damage to the product during the return transport. In case the products are returneddamaged or incomplete, the company has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to unilaterally set off its claim against the customer's claim. The costs of returning the products are borne by the user. The user has the possibility to return the products himself to the physical store of the Company. The refund will be made within fourteen (14) calendar days from the day the Products are returned to the Company in the same way they were collected.

3. In the event that the user does not wish to withdraw from the contract, he is entitled within fourteen (14) calendar days from receipt of the order to replace any product of the order with another of equal value.

4. The rights of cancellation and withdrawal should not be confused with the case of defective products as they are covered by their respective guarantees and responsible for their replacement or for any form of repair are their representatives themselves 5. For all Smartwatch products in case of activation, the return of the product cannot be accepted.


1. The Company's Products are covered by a two-year warranty. Products covered by the warranty of their manufacturer or their representative are excluded, in which case only this warranty applies. The warranties of official watch dealers only cover the mechanical parts of the watches and – usually – for a period of 2 years from the date stated on the warranty. Any damage to crystals, crowns, buttons,clasps, bracelets, straps, or any external wear, are not covered by warranty. Just in case, always read the instructions for use and the terms of the warranty before using the watch. In any case, whether it is a defective product or the fault of the customer, the official agency and not our store is responsible for deciding. For your convenience, our company undertakes the transport and receipt of the products from/to the respective representative office. Make sure that the warranty correctly states the date of purchase, the watch code, our company seal and that the warranty period has not expired.Shipping costs to all parties are entirely your responsibility and we make no guarantees as to the charge and delivery time of the product. As an exception, the battery replacement - and subsequent watertightness test if the watch is waterproof - is provided by our company free of charge for 6 months.

2. The commercial warranty covers the free repair of the goods (labor and spare parts) from normal use. Damages from incorrect handling, force majeure and generally harmful external factors are not covered. The user bears the cost of transportation to and from the repair shop. The warranty is not valid in case of intervention by an unauthorized technician.

3. The Company bears no responsibility for any damages and damages to the products after their use and is under no circumstances obliged to replace them. The manufacturer of the products or his representative is responsible for the replacement and any form of product repair.


1. The Company uses the user's e-mail address, provided the latter gives his consent, to advertise its products and services. E-mails are used exclusively for this purpose. Newsletters are sent only to users who have chosen to receive them.

2. The Website enables users, who have accepted the newsletter service, to refuse it at any time they wish, in which case their e-mail is permanently deleted from the database. The newsletters that the user receives by registering in the recipient lists are the intellectual property of the Company and are protected by the relevant provisions of Greek legislation and international conventions. The Company reserves the right not to register a user in the recipient lists or to delete them.


1. The user's personal data is collected by the Company exclusively and only in the context of carrying out transactions with the Website and communicating with the user for the completion of the order, invoicing, facilitating deliveries, the general execution of orders, the serving any user requests, as well as sending informational messages in relation to our products and services (email, SMS, etc.).All the user's personal data collected through the special electronic form of the Website are absolutely necessary for the performance of the above services and are subject to the user's full and unconditional consent/consent, which is provided by sending the personal user data.The user is able to access his data at any time, as well as request the immediate deletion of his data, as well as his deletion as a registered user. Also, the user is entitled to exercise at any time all his rights from articles 11-13 of Law 2472/1997. In any case, the user's details are kept by the Company only for as long as the user is registered and for as long as transactions are performed with him and are deleted as soon as he is deleted by the user and/or his transaction is completed.

2. The user's personal data is not disclosed to any third party and is managed exclusively by the Company. The only exceptions are:

i) those data relating to the execution and settlement of electronic payments via credit card carried out by trusted partners - financial institutions that follow all the appropriate security procedures to safeguard the information,

ii) the data that is absolutely necessary for the execution of the order (transportation, storage, etc.) by the cooperating companies and

iii) the data that allow, through the use of functionality cookies, the execution of basic functions of the site and for marketing purposes such as related advertisements with user preferences, measure user traffic, display personalized content to the user and help Site administrators improve its content resulting in the best experience for users, without identifying the user.However, all data are protected and managed in accordance with the terms and rules of Greek legislation and in particular Law 2472/1997, and the Company strictly follows all the rules established by the relevant legislative framework. In the context of the above legislation, the data kept by the Company may be disclosed to third parties, the competent authorities, prosecutors or other administrative services only in accordance with the rules and provisions provided for in the respective regulatory framework. Also, all data, information and transactionsare governed by the principles of privacy of communications (electronic and non-electronic) and commercial transactions and all appropriate measures are taken to protect and ensure their privacy during the transmission and/or execution of transactions.


The above Terms are governed and supplemented by Greek law, European Union law and relevant international treaties. Any provision of the above which becomes contrary to the applicable laws, automatically ceases to be valid and is removed from these Terms, without affecting the validity of the other Terms.